Complaints Policy
How to raise a complaint and what happens next.
Contact details
Step 1: Tell us what went wrong
Please contact us with as much detail as possible, including your name, vehicle details, dates, and the outcome you are looking for.
Step 2: We investigate
We will review your complaint fairly and promptly. We may contact you for more information and to confirm key details.
Step 3: Our response
We aim to respond as soon as possible. Where the complaint is complex, we will keep you informed and provide an estimated timeline.
If you’re still unhappy
If you are not satisfied with our response, you may be entitled to refer your complaint to an appropriate third-party body depending on the nature of the complaint.
If your complaint relates to finance, you may have the right to contact the lender directly and/or escalate in line with their complaints procedure.